Key Highlights:

Product Variants with Shopify Sync

We are excited to introduce "Product Variants" and the ability to sync variants with your Shopify Store. Product Variants let you group multiple versions of the same product (storage, color, condition, grade, etc.) into a single base item, giving you cleaner inventory, faster operations, and full control at the variant level.

• Centralized Attributes: Create and reuse attributes like Color, Storage, Grade, or Condition.
• Fast Variant Creation: Generate variants automatically and bulk-add details in seconds.
• Variant-Level Control: Manage pricing, inventory, and fields per variant.
• Sell via Point of Sale: Add and sell variants on estimates, invoices, and bundles.
• Use in Tickets: Add variants to tickets and attach part variants easily.
• Shopify Sync: Automatically publish and sync variants with Shopify.

Display Multiple Device Issues as Separate Line Items

A few weeks ago, one of our customers requested a feature update on our User group, and it turns out several other merchants shared the same feedback. We love it when that happens!

You asked for a way to display multiple issues for the same device appear as separate line items on the ticket … and we’re happy to say: It’s now live!

With this new update, you can:

Display multiple issues for the same item as separate line items
Display price and apply discounts to individual services (instead of the entire ticket)
Show different warranty information for each issue automatically

How to Activate: Go to: Settings >> Ticket & Repairs >> Repairs>> Enable: “Itemize each repair as a separate line item.” >> Save

To learn more, read this knowledge base article.

Quick Check-in

Introducing our new One-Page Check-In Process designed to help you collect customer info, capture job details, and create a ticket in under a minute.

How it works:

• Step 1: Use our drag-and-drop form builder to design a check-in flow that fits your repair shop.
• Step 2: Select from your repair services (charging port cleaning, soldering, key fobs, diagnostics, tech support & more) or add a custom request to instantly generate a ticket.

What’s New:

• Polish Notes with AI
  You can now use AI to rewrite your diagnostic or private notes based on your custom instructions, helping you save time while keeping everything clear and well organized.
  
  
• View Additional Notes Directly in Ticket Listing
  You can now see Additional Notes directly from the Ticket Listing without opening each ticket. The new column can be enabled or disabled based on your preference, giving you full control over your view.
  This saves time, makes important information visible at a glance, and keeps your ticket list clean and organized.
  
  
• Stronger Controls for Assigning Superuser Role
   We’ve tightened permission controls so that only superusers can assign or mark roles as superusers. Non-superusers will no longer see superuser roles in the employee creation flow or the option to mark a role as superuser. This helps prevent unauthorized privilege escalation and keeps access control secure.
  
  
• Item Details Now Visible on Manage Serials Page
  The Manage Serials page now displays key item details, including Item ID, SKU, Brand, Model, and serialized stock summary. This provides better context when managing serial numbers, helping merchants quickly identify the associated item and reduce errors when working with serialized inventory.
  
  
• Search Inside POS Tax Class Dropdown
  We’ve added a search field to the Tax Class dropdown on the POS, making it easier to find the right tax class when there are many options. The dropdown now filters results dynamically as you type, helping merchants select the correct tax class faster and keep checkout running smoothly.
  
  
• RepairDesk Forms Updates
  • Search Tickets by RD Forms Custom Fields:
    You can now search and filter tickets using values captured through RD Forms custom fields directly from the ticket listing page. A new “RD Forms Custom Fields” option in Advanced Filters lets you quickly find tickets using identifiers like serial numbers or other form data, making ticket management faster and more efficient.
  • Capture IMEI/Serial & Device Details via RD Forms
    RD Forms can now capture key Ticket Details fields, such as IMEI/Serial, Passcode, Additional Items, and Device Network. These fields can be added directly to forms and automatically map to the created ticket and associated asset. This ensures device information is recorded correctly from the start, improving asset tracking and reducing manual updates.
  • Control Brand Search in RD Forms
    You can now choose whether to show or hide the search bar on the Brands step in RD Forms. A new “Show Search Bar” option in the Brands widget settings lets merchants control how users select brands, keeping the form experience consistent with the existing manufacturer and service search controls.
  • Improved Asset Creation & IMEI Sync for RD Forms Tickets
    Assets created from RD Forms tickets are now handled more accurately. Each submitted device will generate a separate asset, even if the brand and model are the same, and any IMEI/Serial added or updated on the ticket will automatically sync with the asset record. This ensures asset data stays complete, unique, and consistent across tickets and the asset listing.
    
    
• Automatically Clear Device Passcodes on Ticket Closure
  To help merchants comply with privacy regulations such as Quebec’s Law 25, RepairDesk can now automatically remove device passcodes or pattern locks when a repair ticket is moved to Closed status. A new setting in Store Settings > Repairs > Tickets enables this behavior, ensuring sensitive customer information is not stored longer than necessary and reducing the need for manual cleanup.
  
  
• Automatic Repair Time Tracking Based on Ticket Status
  Repair time tracking is now smarter and more reliable. You can configure the Repair Time Clock to automatically start when a ticket moves to an “In Progress” status and stop when it reaches a “Closed” status. This reduces manual steps for technicians, minimizes missed or incorrect time entries, and ensures more accurate repair time reporting for productivity insights.
  
  
• Review & Apply Self Check-In Customer Updates
  When a Self Check-In submission matches an existing customer, RepairDesk now lets you review and selectively apply the updates instead of automatically overwriting data. A pop-up highlights only the fields the customer has changed, allowing staff to update selected details or keep the existing information. This prevents accidental data loss, improves visibility into customer updates, and keeps records accurate with minimal effort.
  
  
• Request Online Deposits Directly from Repair Tickets
  You can now request and collect online deposits directly from repair tickets on a per-asset basis. Simply select the device(s), enter the customer’s email, and send a secure deposit payment link. 
  This allows you to secure an upfront payment from customers even before receiving the device or preparing the final estimate. This improvement supports a smoother workflow for stores that require deposits first, making it easier to manage repairs and payments without interrupting the ticket process.
  
  
• Revamped Settings Pages - Configurations
  We’ve redesigned the following configuration pages to give you a clearer and more organized experience! With a cleaner UI, better navigation, and clearer visibility.
  • Point of Sale
  • Purchase Orders & Status
  • Tickets & Repairs
  • Invoices
  • Inventory
  • Estimates
  • Trade-in & Status
  • Receipts

Bug Fixes:

• Squashed 56 bugs in the month of February