Key Highlights:

Custom Sales Report Builder

Repair stores rely on reports to understand what’s working, but the metrics that matter most aren’t the same for every repair store.

• Choose only the metrics that matter to you
• Combine different data points beyond pre-built report limitations
• Remove unnecessary columns and focus on what drives decisions
• Analyze sales, repairs, product categories, and profit with clarity

Call Logs Listing

Every time we talk to customers, the same thing comes up: “We love having our phone call recordings inside RepairDesk.”

So we asked ourselves, how can we make something you already love even better?

With the new Call Logs experience in RepairDesk, you can manage calls faster and with way less effort.

• Quick Access Phone Icon
  A new phone icon in the top menu puts your call logs just one click away.
• Clearer Call Stats
  Instantly view received and missed calls for any day.
• Mark Calls as Spam
  Block unwanted marketing calls for good with a single click.
• Call Transcripts Inside RepairDesk
  Review call transcripts and listen to recordings directly inside RepairDesk.

What’s New:

• Physical Location & Sorting for Transfer Orders
  You can now see the physical location of each inventory item directly on transfer orders, and sort line items alphanumerically by location. This helps warehouse staff quickly find items, reduces back-and-forth searching, and makes processing large transfer orders faster and more efficient.
  
  
• Automatically Check GDPR Compliance When Adding a New Customer
  You no longer need to manually tick the “Compliance with GDPR” checkbox when adding customers from the POS screen. With the new Default GDPR Compliance trigger in Store Settings, the checkbox is automatically pre-selected for every new customer when the trigger is ON. This streamlines customer creation, saves time in high-volume workflows, and ensures consistent GDPR compliance while maintaining audit logs for accountability.
  
  
• Smart Category Selection for Nth-Level Repair Categories
  Selecting services just got easier. Now, when you select a parent repair category, all of its child categories are automatically selected, no matter how deep the category structure goes. This removes extra clicks, reduces confusion, and helps you avoid missing services, especially when working with complex, multi-level category setups. The result is a faster, smarter, and more intuitive way to manage and view services.
  
  
• RepairDesk Payments support for RepairDesk Forms
  RepairDesk Forms now fully support RepairDesk Payments, allowing merchants to collect deposit payments seamlessly during lead submission from forms. This update ensures customers can complete payments for mail-in repairs or service requests directly through the form, helping secure deposit payments before the customer submits the request
  
  
• Safeware Cost & Sales Visibility in Multi-Store Sales Report
  We’ve enhanced the Multi-Store Sales Report by adding dedicated columns for Safeware plans cost and sales data under "Safeware Integration," giving merchants clearer insight into Safeware performance across stores. With Safeware costs now properly reflected in reporting, you can accurately track revenue, costs, and profitability at a glance.
  
  
• RepairDesk Payments (Powered by BlockChyp) Batch Report for Easier Payment Reconciliation
  We’ve introduced a new Batch Report for BlockChyp in RepairDesk to give merchants clear visibility into how card transactions are grouped and settled. Instead of reviewing individual transactions one by one, you can now view batch-level details such as captured amounts, tips, deposits, and settlement status, then drill down into each batch to see the underlying transactions. This makes it easier to reconcile daily sales with processor settlements, export data for accounting, and quickly confirm that payments have been processed correctly, saving time, reducing errors, and improving financial clarity.
  
  
• Holiday Management in Appointments Pro
  We’ve added a new Business Closures/Holidays option in the Appointments page in Appointments Pro. This feature will enable users to define specific dates or date ranges for Business closures or Vacations. Once saved, these periods will automatically block appointment availability during those times.
  
  
• Email Validation in Appointments Pro
  We’ve introduced a new trigger named “Enable Email Validation” in Appointment Pro settings. When this trigger is enabled, a verify button appears in the appointment booking widget, and email verification is required before proceeding. After entering the customer's email address and clicking Verify, the system will send a verification code to the customer's email address, which the user can enter in the verification prompt.
  
  

Bug Fixes:

• 114 Bugs squashed in the month of January 2026