27 days ago

July 2025 Product Updates

We turned up the heat this July with updates that give you more control, better speed, and smoother workflows. From customizable categories and secure logins to smarter POS tools and ticket management, everything’s built to help your team move faster and serve better.

Key Highlights:


Reorder Product Categories & Add Images
You can now drag and drop to rearrange product categories and upload images (200x200px recommended) for each category. This gives you more control over how categories appear on the POS—helping you highlight bestsellers, improve navigation for staff, and create a visually intuitive layout.

Watch it in action here. 

Two-Factor Authentication for Your Profile
You can now enable Two-Factor Authentication (2FA) from your profile settings to add an extra layer of security. Head to Store Settings > My Profile, scroll to the Security section, and turn on 2FA. You can choose between:
  • Email Verification – Receive a 6-digit code via email each time you log in.
  • Authenticator App – Scan a QR code using an app like Google Authenticator and use time-based codes to log in.
This feature helps protect your account from unauthorized access and ensures only you can log in, even if someone knows your password.

Upgraded Pre/Post Repair Conditions Checklists

We have enhanced the "Pre/Post Repair Conditions Checklist" to give you more control, a better experience, and customer visibility before and after every repair.

  • Customizable condition labels, choose from defaults or create your own
  • Choose between toggle or dropdown views
  • Track conditions before and after repairs with ease

What’s New:

  • New Ticket UI Improvements:
    • Scan Multiple Ticket Barcodes for Bulk Updates: You can now scan or enter multiple ticket IDs in the Ticket ID search field, and each one appears as a tag. Once added, hit Enter or click search to list the tickets and apply bulk status updates or other actions, making it much faster to manage multiple tickets at once.
    • Quickly Charge Different Service Prices with Clone Option: We've added a Clone option in the New Ticket UI as well, so you can duplicate asset details without re-entering them. This is perfect when offering multiple services for the same device at different prices. Just clone the asset, pick the new service, and you're done!. You can also send quotes based on each line item separately.
    • Drag and Drop Images in New Ticket UI: You can now upload images by simply dragging and dropping them into the pop-up from the Pre/Post Repair Images section. This makes it much quicker and easier to add photos while creating or updating a ticket.
  • Appointments Pro Improvements:
    • Faster Quote & Appointment Flow for Single-Store Merchants: In Appointments Pro, the Location step is now automatically skipped for single-store merchants, letting your customers move more quickly to get a quote or book an appointment.
    • Billable Categories Now Supported: Billable Categories are now supported within Appointments Pro, allowing for more accurate & consistent quotes.
    • Faster Sync with POS: We've improved how quickly Appointments Pro reflects updates from the POS. Changes to categories, brands, models, and repair services now sync faster, ensuring your customers always see the most up-to-date options when booking appointments.
  • Easily Clone Services on POS
    With the new Clone Service option on POS, merchants can quickly duplicate a service while keeping it logged as a separate line item. This makes it easy to send estimates for each service individually for customer approval and ensures that each service appears separately on invoices and receipts for precise, professional documentation.

  • View Manufacturer & Device Info in Item-Wise Sales Report
    We’ve added two new columns, Manufacturer and Device, to the Item-Wise Sales Report. This gives you better visibility into which brands and device models are generating the most sales, helping you make more informed inventory decisions.

  • Set Default Assignee, Status & Task Type for Customer Portal Tickets
    You can now define a default assignee, ticket status, and task type for tickets submitted via the customer portal. Head to the Customer Portal configuration page to set these defaults, ensuring incoming tickets are automatically routed to the right team member with the proper workflow, saving time and improving response speed.

  • Custom Sort Order for Ticket Counter Display
    You can now configure the sort order for the Ticket Counter Display to suit your store’s workflow. From the module settings, choose whether you want tickets to appear by Check-in Date, Due Date, Ticket Number, or any other available option. This improvement gives merchants better control over how tickets are prioritized and viewed at the counter, helping staff quickly focus on what matters most.

  • Revamped Miscellaneous Item Listing with New UI Components
    We've updated the Miscellaneous Item listing using our latest listing components, similar to those used for estimates, invoices, and purchase orders, to offer a faster, more consistent, and smoother user experience.

  • Miscellaneous Items Now Included in Suggestive Sales Alert
    You can now include percentage-based miscellaneous items (like surcharge fees) in the suggestive sales alert on the POS. This helps ensure that employees don’t forget to add these charges to the invoice during checkout. By surfacing these items automatically, you can apply fees consistently across transactions and avoid missing out on additional revenue.

  • Clickable Item Names on POS Cart for Quick Access
    We've made it easier to manage items in the POS cart; item names are now clickable! Click on an item name to instantly open its details and make quick edits such as updating serials, tax class, price, or quantity. This small change saves time and streamlines cart management during busy transactions.

Bug Fixes:

  • 114 bugs squashed in July.