Key Highlights:

Repair Category Tree

The Repair Category Tree introduces a flexible, multi-level hierarchy (e.g., Laptop -> MacBook -> Keyboard Repair) to organize services.

This structure simplifies service navigation, improves the check-in process, and allows categories to be displayed on Widgets and Customer Portals.
It supports future scalability and provides detailed category paths in reports for better analysis and management.

You can learn more about managing repair categories from this video. 

Bulk Image Updater

We have introduced a Bulk Image Update tool that allows merchants to efficiently upload and update product images in bulk from a centralized interface within Store Settings.

This tool supports updating images for repair categories, manufacturers, and devices.
This streamlines the inventory management process by saving time, reducing manual effort, and ensuring your product images remain accurate and up-to-date across the system.

You can check the details from this knowledge base article.

What’s New:

• Create Custom Reports in Multi-Store Report
  We’ve introduced Custom Reports in the Multi-Store Report, giving you complete control over how you view your business data.
  Now, you can:
  • Pick and display only the columns that matter to you.
  • Save your custom report for future use.
  • Edit or delete saved reports anytime.
  • Personalize the overview tiles to focus on your key KPIs.
  • This update gives you complete freedom to analyze your multi-store performance exactly the way you want, whether you’re an owner, manager, or accountant!
• Revamped Inventory Summary Report
  We’ve upgraded the Inventory Summary Report with powerful Custom Reporting options, giving you complete flexibility to analyze your inventory the way you prefer.
  Now, you can:
  • Choose and display only the inventory columns that matter to you.
  • Save your custom report for quick access anytime.
  • Edit or remove saved reports whenever needed.
  • Personalize your top summary tiles to highlight the KPIs most important to your workflow.
  • This update helps you gain clearer insights, make faster decisions, and get a reporting experience tailored to your inventory management needs!
    
    
• New Setting to Sync ShipStation Orders After Invoice Payment
  We’ve added a new setting that lets you delay creating ShipStation orders until an invoice is generated and marked as paid (or partially paid). This change ensures that shipping labels and orders are only made for confirmed transactions. You’ll still be able to calculate and display shipping charges on Tickets, Estimates, and Invoices, but ShipStation will receive the order only after payment is made on the invoice.
  
  
• Customer Assets Pop-Up: Additional Details Column
  The Customer Assets pop-up on the POS has been enhanced to include an Additional Details column that displays custom field information associated with customer assets. This improvement enables staff to efficiently identify and verify device-specific details during repeat check-ins, thereby streamlining the workflow.
  
  
• POS Scan Functionality Update: Prevent Duplicate Items
  The POS scan functionality has been improved to automatically hide search results once a scanned item is added to the cart. This enhancement prevents accidental duplicate item additions, promoting a smoother and more accurate checkout process.
  
  
• Configurable Shipping and Payment Step Order
  Merchants can now customize the order of the Shipping and Payment steps in the checkout flow by dragging and dropping them to their preferred sequence. This update allows merchants to move the payment step before shipping, ensuring customers pay deposits upfront before shipping labels are generated.
  
  
• New Webex Interact SMS Integration with Two-Way Messaging
  Due to Textlocal's acquisition by Webex and the subsequent deprecation of their service, we have transitioned to the Webex Interact SMS integration. This new integration supports two-way SMS communication, allowing merchants to both send and receive messages seamlessly within RepairDesk. This upgrade ensures uninterrupted SMS service for merchants while enhancing customer engagement through more reliable messaging capabilities.
  
  
• Select All Options When Creating Estimates from the New Ticket UI
  We’ve added a convenient Select All checkbox on the new ticket UI when creating estimates. Previously, merchants had to select each item individually, which could be time-consuming for large jobs. Now, with a single click, users can select all items in the list to include them in the estimate, streamlining the workflow and saving time.
  
  
• Revamped Recurring & Subscription Listings
  We’ve redesigned both the Manage Recurring and Subscriptions listings to give you a smoother and more organized experience! With a cleaner UI, better navigation, and clearer visibility into your recurring invoices and subscriptions, you can now review, filter, and manage all your recurring billing and subscription records with ease, helping you stay in control of your revenue streams like never before
  
  

Bug Fixes:

• 121 bugs were squashed in November