Key Highlights:

AKKO Integration

With the AKKO integration, you can offer device protection plans directly from your RepairDesk Point of Sale. There is no need to sell plans separately through the AKKO portal. Your staff can present the plan to customers, select the appropriate coverage, and complete the purchase using AKKO’s secure checkout. Once the checkout is complete, the transaction can be confirmed and recorded in RepairDesk.

To learn more, watch this video or check this knowledgebase article.

Self Onboarding Widget - New Merchants

Our step-by-step widget helps new merchants set up their store's important details, along with tax and payment method configurations.

• Setup Store Details: Enter your shop’s name, contact info, and branding to personalize your account and customer receipts.
• Set up Tax Details: Define your local tax rates and classes once, so they apply automatically and accurately to every sale.
• Set up Payment Details: Connect your preferred payment methods and processors to ensure you're ready to collect payments securely from day one.

What’s New:

• Technician Gratuity Assignment
  Keep your technicians motivated by ensuring they receive the tips they earned. You can now route gratuity to the person performing the repair rather than the salesperson. Enable this in Store Settings > Sales > Gratuity.
  
  
• Quick Check-In with Itemized Services
  Handle multiple repair issues on a single ticket by adding each one as its own line item. This gives you a cleaner way to track specific pricing, parts, and warranties for every individual fix, making the process more transparent for your customers and easier for your team to manage.
  
  
• Linking Tickets and Leads to Call Logs
  Keep your communication history organized by connecting every call to a specific record. Just head to the call listing page to map your conversations to the right lead or ticket, ensuring you never lose track of a customer's story.
  
  
• Export Goods Received Notes (GRNs) to Excel
  Quickly export your GRNs into Excel from the listing page or directly from the GRN view page. This makes it easier to review, share, and maintain accurate records of received inventory without manual work.
  
  
• Transfer Order Reference in Purchase Orders & GRNs
  Link your Purchase Orders and GRNs with related Transfer Orders by adding a reference that turns into a clickable link. This helps you open linked records instantly and keeps your inventory movement properly connected.
  
  
• Role-Based Permissions for Insights
  Protect your sensitive data while empowering your team. You can assign specific roles, like managers, to view Ticket and Sales Insights, giving them the data they need without granting full admin access.
  
  
• IMEI/Serial Tracking in Custom Reports
  Get full visibility of every device sold by viewing serial numbers directly in your Items Breakdown reports under custom reporting. This makes sales tracking easier for each device you sell. 
  
  
• Update / Delete Customer Assets
  Keep your records accurate and clutter-free by editing or deleting customer assets as needed. This update gives you total control over the equipment and devices linked to your customer profiles.
  
  
• Negative Stock Filters
  Spot inventory discrepancies instantly using the new filter in the Low Stock Report. It highlights items with negative quantities so you can fix errors and generate purchase orders to get your stock back on track.
  
  
• Expanded Shopify Variant Syncing
  We have removed old restrictions to support Shopify’s larger variant capacity, ensuring even your most complex products with numerous options stay perfectly in sync.
  
  
• Bulk Tax Updates on Purchase Orders
  Save time when placing orders for your suppliers by updating the tax class for an entire order at once when you create it through OrderSync. This removes the need for tedious line-by-line editing and ensures your financial records stay compliant.
  
  
• Tax and Total Macros for Emails
  Provide professional transparency by automatically including the tax and final balance in your email templates. Customers appreciate knowing the exact total upfront, which leads to fewer billing questions later.
  
  
• Automatic Address Population Based on Store Location
  Speed up the check-in process at the counter. When adding a customer's details, you can populate the city, state, and country fields under the customer's address using your store address. 
  
  
• WooCommerce Syncing - Trade-in Items Condition on Sale
  Ensure your online store matches your physical shop perfectly. Trade-in items synced to WooCommerce now respect "On Sale" conditions so that visitors can see the actual condition of trade-in devices on your website. 
  
  
• Physical Location on Receipts
  Help your staff find parts in seconds by displaying the exact shelf, bin, or drawer location on service receipts. This keeps the work floor organized and reduces time wasted searching the back room.
  
  
• Low Stock Levels in API
  Automate your restocking process by allowing your external tools or developers to read and update stock thresholds. This prevents stockouts and lets you use third-party apps to manage your inventory levels more intelligently.
  
  
• Employee Referral Tracking
  Reward your team members who add new customers in a system with a referral source. You can now attribute referrals to specific employees and view the "How did you hear about us" report to see who is driving the most revenue for your shop.
  
  
• Enhanced Expense Reporting
  Get your month-end books done faster with cleaner exports and more detailed filters. You can slice your expenses by category or store, then export a file that’s ready for your accountant without any extra cleanup.

Bug Fixes: